01
Structure and headings
One first-level heading per page and no skipped heading levels, so screen reader users can navigate a long page by its structure rather than reading it end to end.
Accessibility
This site is built to be usable by people with a wide range of vision, hearing, motor and cognitive abilities, which matters more than usual here: a good proportion of the people reading it have hands that are not working as well as they used to.
THE STANDARD
What this site aims for
The target is the Web Content Accessibility Guidelines 2.1 at level AA, which is the standard generally applied to Australian government and health information websites.
Accessibility is treated as part of building each page rather than as an audit at the end, and the checks below are run on every page before it is published.
WHAT IS IN PLACE
Four things checked on every page
02
Images and diagrams
Every image carries alternative text.
03
Keyboard and focus
Interactive elements are reachable by keyboard and show a visible focus ring. This matters particularly for people with reduced hand function, which is a common reason to be reading this site at all.
04
Motion and reflow
Entrance animations are switched off on phones, and the browser and operating system reduced-motion setting is respected for them. Pages reflow to a single column on small screens with no horizontal scrolling.
KNOWN LIMITATIONS
What has been checked, and what has not
Publishing a list of known gaps is more useful than claiming there are none.
Hover effects on cards are decorative and carry no information. They are switched off when your browser or operating system asks for reduced motion.
This site has not been tested by someone who uses a screen reader every day. The structure has been checked programmatically, which is not the same thing. If something does not work for you, telling us is the fastest way to get it fixed.
Documents linked from other organisations, including published research, are outside this site's control and may not meet the same standard.
If you hit something that does not work for you, that is worth telling us about. Reports of specific problems are the fastest way for them to get fixed.
ALTERNATIVES
If the website is not working for you
Phone instead
Nothing on this site has to be done online. Reception is open Monday to Friday, 8:30am to 4:30pm on (07) 3870 3708, and everything the enquiry form does can be done by phone.
Contact details ›Ask for it another way
If you need information from this site in a different format, ask. Reception can go through the practical details with you directly rather than pointing you back to a page.
Request an appointment ›Found something that does not work?
Tell us what you were trying to do and what happened, and it will be looked at. Reception is open Monday to Friday, 8:30am to 4:30pm.